Terms & Conditions

INDEPENDENT SUB-CONTRACTOR AGREEMENT

1.Relationship

  • The Sub-Contractor is engaged as an independent Sub-Contractor and is not an employee, partner, or agent of the Business Owner.
  • The Sub-Contractor is solely responsible for their own taxation, superannuation, insurance, and any other business obligations under Australian law.

2. Scope of Services

  • The Sub-Contractor will provide cleaning, rubbish removal, or other agreed services as arranged by the Business Owner, on a per-job basis.

3. Tools & Equipment

  • The Sub-Contractor will supply all tools, equipment, cleaning products, and transport necessary to perform the services, unless otherwise agreed in writing.

4. ID Verification Clause

  • The Sub-Contractor must provide valid government-issued photo identification (e.g., driver’s licence, passport, or proof of age card) prior to commencing services, for compliance purposes.

5. Payment

  • The Business Owner will pay the Sub-Contractor per job at a rate agreed before commencement of each job.
  • The Sub-Contractor must submit an invoice upon completion of each job.
  • Payment will be made within 2 business days of receiving a valid invoice.
  • ShineEase reserves the right to withhold payment only for disputed or incomplete work until the issue is resolved.

6. Insurance

  • The Sub-Contractor must maintain Public Liability Insurance with a minimum coverage of $5 million and provide a certificate of currency upon request.

7. Standards & Conduct

The Sub-Contractor agrees to:

  •  Perform all services in a professional, safe, and timely manner, maintaining a high standard of quality.
  • Notify the Business Owner immediately if unable to attend or complete an assigned job.
  • Provide photographic evidence of completed work when requested.
  • Not solicit, accept, or perform work directly for clients introduced by the Business Owner without prior written consent.
  • Accept full responsibility for any damage caused during the provision of services by themselves or their staff and must cover associated repair/replacement costs.
  • While working on ShineEase jobs, the Sub-Contractor must not promote, advertise, or offer their own services to ShineEase clients, either directly or indirectly.
  • Comply with ShineEase’s Service Guarantee policy:
  • If a customer reasonably identifies areas within the originally assigned and cleaned spaces as not meeting agreed standards, the Sub-Contractor must rectify the issue within 24–48 hours at no additional cost.    OR                                                                                                                    
  • For pest control services, rectification may include re-treatment of affected areas as required under the agreed service warranty.
  • If the Sub-Contractor fails to rectify the issue, ShineEase may deduct up to AUD $100 from the Sub-Contractor’s payment for that job.

8. Termination

  • Either party may terminate this Agreement at any time by providing 7 days written notice.
  • ShineEase (Business Owner) reserves the right to terminate immediately if the Sub-Contractor engages in misconduct, fraud, negligence, breach of confidentiality, or a serious breach of this Agreement.
  • In cases of serious misconduct or repeated breach, the Sub-Contractor may be liable to pay a penalty fee of up to AUD $500 and may be permanently removed from ShineEase’s Sub-Contractor pool.

9. Entire Agreement

  • This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions or arrangements.
  • Any amendments or variations must be in writing and signed by both parties to be valid.